Return & Refund Policy – Afzal Book Center & Uniform & Asghar Sports and Gift Center
At Afzal Book Center & Uniform and Asghar Sports and Gift Center, we are committed to providing quality educational, stationery, school uniform, sports, gift, and related products to our customers.
We carefully check products before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible.
Return Eligibility
A product may be eligible for return or exchange if:
The wrong product was sent.
The product received is damaged or defective.
The product is incomplete or an item is missing.
The product received is materially different from the product ordered.
The wrong size was sent by us.
Customers should contact us within 3 days of receiving the order and provide the order number along with clear photographs or videos showing the issue.
Books & Educational Products
Books and educational products may only be returned if they arrive damaged, defective, incorrect, or incomplete.
Books that have been:
Written in
Highlighted
Marked
Torn
Damaged
Used
may not be eligible for return or refund.
School Uniforms
For school uniforms, customers are requested to carefully check the required size before placing an order.
Uniforms may be eligible for exchange if the wrong size or wrong item was supplied by us.
Used, washed, altered, damaged, or customized uniforms may not be accepted for return or exchange.
Stationery & Educational Supplies
Stationery and educational supplies must be returned unused and in their original condition and packaging, where applicable.
Opened, used, damaged, or altered products may not be eligible for return.
Sports Products
Sports products purchased from Asghar Sports and Gift Center may be returned or exchanged if they arrive damaged, defective, or if the wrong product was supplied by us.
Sports items that have been used, damaged, modified, or worn may not be eligible for return.
Gift Items
Gift products may be eligible for return only if they are damaged, defective, or incorrectly supplied.
Customized or personalized gift items may not be eligible for return unless the item is defective or there was an error on our part.
Change of Mind / Incorrect Order
If a customer changes their mind, orders the wrong product, selects the wrong size, or simply no longer wants the product, the return or exchange may be subject to approval and applicable return shipping costs.
Refunds
Once a returned product has been received and inspected, we will inform the customer whether the return has been approved.
If approved, the refund will be processed according to the applicable payment method and circumstances of the order.
Shipping charges may be non-refundable unless the return is due to an error, damage, or defect caused by us.
Return Shipping
If we sent the wrong, damaged, or defective product, we will guide the customer regarding the return process.
For customer-requested returns, such as change of mind or incorrect size selection, the customer may be responsible for return shipping charges.
How to Request a Return
Please contact us with:
Order Number
Customer Name
Contact Number
Product Name
Reason for Return
Clear photos/videos of the product
Contact Numbers / WhatsApp:
0301 7351402
0317 4266687
All returns are subject to inspection and approval.
